Effective Date: October 27

COMPANY NAME: Shanghai Yitong Jianghu Network Technology Co., Ltd.

COMPANY ADDRESS: No. 18-1280 Nanhe Road, Xinbang Town, Songjiang District, Shanghai

POSTAL CODE: 201605

COUNTRY/REGION: China

Contact Us

We're here to help with your Mapleandmoxie® order and product questions.

Customer Support

Email: service@mapleandmoxie.com

Phone: +1 (651) 325-7174

Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

We aim to respond to customer inquiries during our regular support hours.

Order Assistance

For order status, shipping questions, product inquiries, or other assistance, please include your order number when contacting us.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 7 days of delivery. Please include your order number and clear photos or other relevant details so we can review the issue.

Returns and Refunds

Please contact customer support before sending any item back. Returns must be reviewed and approved before shipment. If your return is approved, please dispatch the item within 3 days of approval and follow the return instructions provided by our team.

Please do not send an unauthorized return.

Order Changes and Cancellations

Address changes generally cannot be made after an order has been placed. If you notice an error, contact us as soon as possible.

You may request an order cancellation within 48 hours of placing your order. Cancellation cannot be guaranteed once processing or shipping has begun.

Business Address

Shanghai Yitong Jianghu Network Technology Co., Ltd.

No. 18-1280 Nanhe Road, Xinbang Town, Songjiang District, Shanghai 201605, China.