Terms of Purchase
Effective Date: October 27
COMPANY NAME: Shanghai Yitong Jianghu Network Technology Co., Ltd.
COMPANY ADDRESS: No. 18-1280 Nanhe Road, Xinbang Town, Songjiang District, Shanghai
POSTAL CODE: 201605
COUNTRY/REGION: China
1. Introduction
These Terms of Purchase govern purchases made through the Mapleandmoxie® online store, operated by Shanghai Yitong Jianghu Network Technology Co., Ltd. (“Mapleandmoxie®,” “we,” “us,” or “our”).
By placing an order through our website, you acknowledge that you have read and understood these Terms of Purchase, subject to any mandatory consumer rights that apply to your transaction.
These Terms should be read together with our Shipping Policy, Return & Refund Policy, and Terms of Service.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate and up to date.
Product colors and appearance may vary slightly due to lighting conditions, display settings, or other factors. Product features, dimensions, materials, included accessories, and other specifications are described on the relevant product page where available.
Please review the product information carefully before placing an order. If you need clarification about a product, contact us before purchasing.
3. Prices and Promotions
Product prices and the applicable currency are displayed on our website or at checkout.
Prices, promotions, and product availability may change from time to time. Any applicable price and discount will be displayed during checkout before you complete your purchase.
Promotional prices and discount codes may be subject to specific eligibility conditions, expiration dates, or other stated restrictions.
If a genuine pricing or listing error is identified, we will take reasonable steps to address it and contact affected customers where appropriate. Any correction, cancellation, or refund will be handled in accordance with applicable law.
4. Shipping Fees and Free Shipping
Our standard shipping fee is US$2.99 per order when the order does not qualify for free shipping.
Free standard shipping applies when the discounted merchandise subtotal exceeds US$29.97.
The threshold is calculated using the merchandise subtotal after applicable product discounts and before shipping charges and taxes. An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.
Available shipping methods and applicable charges will be displayed at checkout.
For additional information, please review our Shipping Policy.
5. Order Placement and Acceptance
When you submit an order, you are requesting to purchase the selected products under the terms displayed at checkout.
Please ensure that your contact information, shipping address, product selection, and payment details are accurate before completing your purchase.
An order confirmation email acknowledges that we have received your order but does not necessarily mean that every order has completed all verification or fulfillment checks.
We may need to review payment authorization, product availability, address information, or suspected fraudulent activity before proceeding with fulfillment.
If we cannot fulfill an order or identify a material issue that affects it, we will contact you where appropriate and handle the order in accordance with applicable law.
6. Payment
Payment must be completed using an available payment method offered at checkout.
By submitting an order, you authorize the applicable payment provider to process the transaction for the amount shown at checkout, including applicable shipping charges and taxes.
Your order may not be processed until payment has been authorized or confirmed.
Payment information may be collected and processed by third-party payment providers in accordance with their applicable terms and privacy practices.
7. Order Processing and Shipping
Orders are generally processed within 1–3 business days after placement and payment confirmation.
Estimated transit times after dispatch are:
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United States: 7–15 business days.
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Other international destinations: 10–20 business days.
Orders are shipped from China. We ship to all 50 U.S. states and offer international shipping worldwide, subject to applicable laws, carrier availability, and the destinations supported at checkout.
Processing time is separate from transit time. Delivery estimates are not guaranteed delivery dates and may be affected by customs clearance, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.
For tracking and shipping assistance, contact service@mapleandmoxie.com.
8. International Duties and Taxes
For international orders, Mapleandmoxie® bears applicable import duties, import taxes, and value-added tax (VAT).
If you receive an unexpected import-related charge associated with your order, please contact us and provide relevant documentation so that we can review the matter.
Applicable tax treatment and any mandatory legal requirements will be handled in accordance with the laws governing the transaction.
9. Order Cancellations
You may request cancellation within 48 hours of placing your order.
However, cancellation is not guaranteed once order processing or shipping has begun. If your order has already entered processing or has been dispatched, we may be unable to stop fulfillment or delivery.
To request a cancellation, contact service@mapleandmoxie.com as soon as possible and include your order number.
Any cancellation and associated refund will be handled in accordance with the order's status and applicable law.
10. Shipping Address Changes
Customers are responsible for providing an accurate shipping address when placing an order.
As a general rule, shipping addresses cannot be changed after an order has been placed. Please review your address carefully before completing checkout.
If you identify an error, contact customer support immediately. We may review the request, but we cannot guarantee that an address change will be possible.
11. Returns and Refunds
You may request a voluntary return within 30 days of receiving your order, subject to the conditions in our Return & Refund Policy.
For change-of-mind returns, products must be unused, clean, and complete. Customers must contact customer support and obtain return approval before sending an item back.
Approved returns must be shipped within 3 days of approval.
For approved change-of-mind returns, the customer is responsible for return shipping costs. The original standard shipping fee is generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.
For confirmed damaged, incorrect, or missing-item issues, Mapleandmoxie® will cover the applicable resolution costs and may provide a replacement, exchange, or refund, depending on the circumstances.
Please report damaged, incorrect, or missing items within 7 days of delivery so that we can review the issue promptly. This reporting procedure does not limit any mandatory statutory consumer rights.
After an approved return is received and inspected, any approved refund will be initiated to the original payment method within 5–10 business days. The time required for the funds to appear in your account may vary by payment provider or financial institution.
Please refer to our Return & Refund Policy for the full procedure and applicable conditions.
12. Product Availability
Product availability may change without notice. Adding an item to your cart does not guarantee that it will remain available until checkout is completed.
If a product becomes unavailable after an order is placed and we cannot fulfill the order, we will contact you where appropriate and arrange a suitable resolution in accordance with applicable law.
13. Incorrect, Damaged, or Missing Orders
If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs or other relevant information where applicable.
We will review the information and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, or refund.
Nothing in this section excludes or restricts consumer remedies that must be provided under applicable law.
14. Limitation of These Terms
These Terms of Purchase are intended to explain the purchasing process and the policies applicable to orders placed through our store.
Nothing in these Terms is intended to exclude, restrict, or waive any consumer protection, refund, warranty, or other statutory right that cannot legally be excluded or waived under applicable law.
Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable mandatory requirement will prevail to the extent of the conflict.
15. Governing Law and Disputes
These Terms of Purchase are intended to be governed by applicable U.S. federal law and applicable U.S. state law, while preserving mandatory consumer protection rights available in the consumer's place of residence.
Any dispute relating to a purchase shall be handled by a court of competent jurisdiction, subject to applicable law and any mandatory rules governing jurisdiction or venue.
Nothing in this section prevents a consumer from exercising a right or bringing a claim in a forum where applicable law requires that right or forum to remain available.
16. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our business operations, store policies, or legal requirements.
The updated version will be published on this page with an updated effective or revision date where applicable.
The version applicable to a particular order will be considered together with the information provided during checkout and any mandatory legal requirements.
17. Contact Information
If you have questions about these Terms of Purchase, an order, payment, shipping, or a return, please contact us:
Company: Shanghai Yitong Jianghu Network Technology Co., Ltd.
Brand: Mapleandmoxie®
Email: service@mapleandmoxie.com
Phone: +1 (651) 325-7174
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Business Address: No. 18-1280 Nanhe Road, Xinbang Town, Songjiang District, Shanghai 201605, China.